How It Works | Cleaners in Kent
At Kent Cleaning Solutions, we believe in transparency and efficiency. Here’s a step-by-step guide to how our services work – from your initial enquiry to the ongoing management of your cleaning contract.
1. Initial Consultation and Site Visit
Once you contact us, we’ll arrange a visit to your premises. This allows us to:
- Discuss your current cleaning arrangements and any challenges you’re facing.
- Assess the areas you’d like cleaned, with a walkthrough of your premises.
- Request a floor plan (if available) to help us tailor our cleaning services to your needs.
2. Comprehensive Written Proposal
After the site visit, we’ll provide you with a detailed, fully costed proposal. This includes:
- A customised cleaning schedule specifying what will be cleaned and how often.
- Transparent pricing, so you know exactly what to expect.
Our proposal is designed to address your specific cleaning requirements and exceed your expectations.
3. Assigning Your Cleaning Team
If you choose to proceed, we’ll assign cleaning staff to your building. Our team is:
- Fully trained in best-practice cleaning techniques, safe chemical use, and health and safety protocols.
- Uniformed for a professional appearance and fully vetted for your peace of mind.
- Briefed on your specific cleaning needs to ensure seamless service delivery.
4. Day One of Your Cleaning Contract
On the first day of your contract, we ensure a smooth start with the following:
- Risk Assessment: Conducted by a supervisor in line with Health and Safety Executive guidelines, with a risk log provided to the team.
- Preparation: Delivery of cleaning equipment (e.g., mops, vacuums, chemicals) and consumables (e.g., toilet tissue) before services begin.
- Team Briefing: The cleaning team and supervisor walk through all areas, reviewing the cleaning schedule to ensure everyone understands what needs to be done.
- Supervised Cleaning: The team carries out the cleaning under the supervision of a cleaning manager.
- Inspection: At the end of the first shift, the supervisor inspects the work to ensure it meets the high standards outlined in the cleaning schedule.
5. Ongoing Cleaning Management
We’re committed to maintaining exceptional standards throughout your contract. To achieve this, we provide:
- Regular Inspections: Supervisors conduct routine site inspections to ensure quality.
- Client Communication: Regular meetings or phone calls with you to discuss the service.
- Direct Access: The mobile number of your assigned Cleaning Supervisor, available for immediate assistance.
- Feedback System: A comments book is provided for you to leave notes or suggestions for the cleaning team.
Our proactive management ensures that your premises remain consistently clean and that any concerns are addressed promptly.
Get Started Today
At Kent Cleaning Solutions, we take the stress out of managing your cleaning needs. From the first consultation to ongoing service management, we deliver reliable, professional, and tailored cleaning solutions.
Contact Us Today to arrange your free consultation and find out how we can help!
